Brother MFC L2717DW Troubleshooting

Brother MFC L2717DW Troubleshooting

Brother MFC L2717DW Printer Not Connected

Your printer will not connect if it loses the Internet connection. So check on the connection.

  • Check whether the Brother printer and your Windows computer are connected to the same Wi-Fi.
  • Make sure that the printer is placed within the Wi-Fi router range.
  • Sometimes, connecting the device to a poor Internet connection will also result in the printer not connected issue.
  • So, restart your computer as well as the Wi-Fi router.
  • Once resumed, reconnect the printer to the computer and the router.
  • Check whether the device gets connected now.
  • If not, change your Wi-Fi router and reconnect the printer to the router.
  • Now, make sure that the Brother MFC L2717DW gets connected to the router.
Brother MFC L2717DW Troubleshooting

Brother MFC L2717DW Printer Offline

Enable Set as Default Printer

  • Make sure that the Brother MFC L2717DW printer is connected to your computer.
  • Once connected, click Start.
  • Select the Control Panel option from the list.
  • Click on the View Devices and Printers option under Hardware and Sound.
  • Make sure that the Brother MFC L2717DW printer is listed on the Devices and Printers page.
  • Right-click on the printer and choose the Set as default printer option from the list.
  • Once selected, restart your printer and make sure that the printer goes online.

Disable Use Printer Offline

If the above provided method does not fix the issue, ensure that you disable the Use Printer Offline option.

  • Follow this path: Start Control Panel Devices and Printers.
  • Right-click on the Brother MFC L2717DW printer.
  • Choose the See what’s printing option.
  • In the following window, select the Printer tab.
  • Make sure that the Use Printer Offline option is disabled.
  • If not, disable it.
  • Now, restart the printer and make sure that it goes online.

Brother MFC L2717DW Not Connect to Wi-Fi

If your Brother MFC L2717DW printer struggles to connect to Wi-Fi, restart the printer. If the problem persists, try the below methods to fix it.

Use the Network Connection Repair Tool

  • Make sure that your Windows computer is connected to the Brother MFC L2717DW printer.
  • Now, open the web browser on your PC and go to the Brother official web page.
  • Search for the printer model.
  • Select the Downloads section on the Support page of Brother MFC L2717DW.
  • Choose your OS Family and the version.
  • On the following page, choose the Network Connection Repair tool from the list.
  • Click Download.
  • Launch the tool and follow the on-screen instructions to rectify the problem.
  • The Network Connection Repair tool automatically fixes the connection problem by updating the printer’s IP address with your printer driver.

Update Brother printer driver

If the above provided method does not fix the issue, uninstall the Brother printer driver from your device and reinstall the latest version of the printer driver.

  • Go to Start Control Panel Programs and Features.
  • Choose the Brother printer driver from the list.
  • Click Uninstall.
  • Once uninstalled, go to the Brother official web page.
  • Go to the Support page of the Brother MFC L2717DW printer.
  • Choose the Downloads section and select the printer driver from the list.
  • Make sure that you download the latest version of the driver.
  • Once downloaded, click Install.
  • Launch the software and make sure that the printer gets connected to the Wi-Fi.

Brother MFC L2717DW Not Printing

  • Make sure that the Brother printer is connected to the Internet.
  • Check whether the printer is placed within the Wi-Fi network range.
  • If your printer screen shows any specific error, perform the troubleshooting steps to fix the problem.
  • If it does not show any error, disconnect the power cable from the printer.
  • Wait for a few minutes.
  • Reconnect the power cable to another power outlet.
  • Now, reconnect the printer to the computer.
  • Take a test print and make sure it works.
  • If the problem persists, upgrade your Brother printer driver and make sure that it works.

Brother MFC L2717DW Paper Jam

Remove the jammed paper

  • Turn off the printer.
  • Wait for a few minutes until the Brother MFC L2717 printer cools down.
  • Now, open the front cover of the Brother MFC L2717DW printer.
  • Now, remove the toner cartridge and the drum unit assembly carefully.
  • Now, remove the jammed paper slowly from the machine.
  • Once removed, install the toner cartridge and the drum unit assembly gently into the machine.
  • Close the front cover.
  • Turn on the printer and take a test print.
  • Make sure that the paper jam gets fixed.

Cancel the documents in queue

If lots of print jobs are in the queue, there is a chance of paper getting jammed. So, cancel the documents in the queue.

  • First, use this path: Start Control Panel Hardware and Sound Devices and Printers.
  • Right-click on the Brother MFC L2717DW printer.
  • Choose the See what’s printing option from the list.
  • In the following window, select the Printer tab.
  • Choose the Cancel All Documents option from the list.
  • Make sure that no paper jam occurs after canceling the documents in the queue.

Brother MFC L2717DW Scanner Not Working

  • Make sure that you install the latest version of the scanner driver.
  • Using an outdated version of the driver will result in the scanner failing to work on your device.
  • Having a poor connection will also result in the inability to scan.
  • So, if you have installed the scanner driver on your computer, uninstall it.
  • Once uninstalled, reinstall the driver from the Brother official web page.
  • Now, reconnect the computer to the printer.
  • Make sure that the scanner scans the document.

Clean the scanner

  • Press the Power button to turn off the printer.
  • Lift the scanner lid.
  • Make use of a soft lint-free cloth to clean the scanner glass.
  • Once cleaned, make sure that you clean the ADF unit too.
  • Once you clean the scanner, close the scanner lid.
  • Turn on the printer and reconnect it to the computer.
  • Make sure that the scanner feature works on your Brother MFC L2717DW printer.

Brother MFC L2717DW Printing Blank Pages

Replace the toner cartridge

If your printer prints blank pages, make sure that you replace the toner cartridge. If the printer runs out of toner, it will result in printing blank pages.

  • Turn off the printer.
  • Wait for a few minutes until the Brother MFC L2717DW printer cools down.
  • Now, open the front door.
  • Next, remove the toner cartridge and the drum unit assembly from the printer.
  • Push down the green lock lever and detach the toner cartridge from the drum unit.
  • Now, unpack the replacement toner cartridge from the package.
  • Remove the protective materials from the toner cartridge.
  • Gently shake the cartridge to spread the toner across the cartridge.
  • Attach the cartridge to the drum unit and pull up the green lock lever.
  • Make sure that the toner fits the drum unit.
  • Insert the drum unit assembly into the machine firmly until it clicks.
  • Close the front cover.
  • Turn on the Brother MFC L2717DW printer.
  • Take a test print and make sure that it prints efficiently.