Brother MFC J885DW Troubleshooting Guide

Brother MFC J885DW Troubleshooting

As an Inkjet printer, Brother MFC J885DW provides the best user experience. You can get the most out of this printer by connecting it to your wireless network. But sometimes, you might not be able to work as expected on your printer if something worse happens. There are several factors that might turn your printer worse. However, you can resolve the issues with correct troubleshooting steps. If your Brother MFC J885DW printer is not working as expected, identify the actual cause to fix it. If you need assistance in resolving your Brother MFC J885DW Troubleshooting issues, contact our technical experts.

Brother MFC J885DW Printer Not Connected

  • If your Brother MFC J885DW printer is not connected to your Windows computer, check the USB cable first.
  • Always use the USB cable that is provided with your printer package.
  • In case you don’t have the provided USB cable, use a standard USB cable that supports your printer.
  • Next, check if the cable is firmly connected at both end ports.
  • You can also try to connect the cable to a different USB port of your computer.
  • In case you find the cable to be damaged, replace it.
  • If your printer is not connecting to your computer even after replacing the cable, run the printer troubleshooter.
  • You can also reinstall the printer driver to resolve the connection-related issues.

Brother MFC J885DW Printer Offline

Your Brother MFC J885DW printer might go offline if there is a connection breakdown. So, check if the connection between your printer and computer is stable. Sometimes, it can happen if the printer settings are incorrect on your Windows computer. Keep reading the instructions below to bring your printer status online.

Solution 1: Check the printer state

  • The first thing you should do is to check the condition of your printer.
  • If your printer is turned off, you can’t communicate with it.
  • So, turn on your printer when its status is offline on your computer.
  • Next, ensure that your printer and computer are properly connected via a USB cable.
  • In case you have connected the devices to your wireless network, print a wireless test report to verify the wireless settings and connection.
Brother MFC J885DW Printer Offline

Solution 2: Set printer as default

This method is applicable if your printer is not yet set as default on your computer.

  • Open Control Panel on your Windows computer.
  • Click the Devices and Printers tab.
  • Locate and select your printer’s icon from the available list.
  • Give a right-click on your printer’s icon and select the Set as default printer option.
  • Now, you can see a green checkmark on your printer’s icon. It indicates that your printer has been set as the default printer on your computer.
  • Check if your printer status has changed to online after setting the printer as default.
  • If Brother MFC J885DW Troubleshooting problem persists, carry out the next solution.

Solution 3: Disable Use Printer Offline

  • Open Control Panel and click the Devices and Printers tab.
  • Give a right-click on your printer’s icon and select the See what’s printing option.
  • Cancel the pending print jobs, if any.
  • Click the Printer tab and deselect the Use Printer Offline option from the drop-down list.

This should change your printer status online.

Brother MFC J885DW Not Connecting To Wifi

  • Is your Brother MFC J885DW printer not connecting to Wi-Fi? Check the Wi-Fi status on the printer LCD.
  • You can also check the wireless connection by printing a WLAN report.
  • Check the wireless credentials and connection details.
  • If necessary, reconnect your printer to your wireless network.
  • If the problem persists, reset the network settings on the LCD. For that, tap the Settings icon and select the All Settings option.
  • Choose Initial Setup –> Reset.
  • Select the Network option and press the Yes button to reset the network settings.
  • Next, press the Yes button for two seconds to reboot your printer.
  • After a few minutes, reconnect your printer to your wireless network using the WPS Push Button method.
  • If the problem remains unsolved, use the Brother Network Connection Repair tool to diagnose and repair the network connection issues.

Brother MFC J885DW Not Printing

  • If your Brother MFC J885DW printer is not printing any documents, check the connection between your printer and computer.
  • Next, check if your printer is loaded with enough paper.
  • On your Windows computer, open the Print dialog box and check if your printer’s name is selected in the drop-down menu.
  • Click the Properties or Preferences button in the Print dialog box to open the printer properties window.
  • Check if the print settings are correct.
  • If necessary, modify the print settings and click the OK button.
  • Retry to print your document and check if the problem is resolved.
  • If the Brother MFC J885DW Troubleshooting problem persists, run the printer troubleshooter on your computer.

Brother MFC J885DW Paper Jam

If your Brother HL 2275 DW printer is not printing, you need to check the power outlet and power supply.

  • If your printer shows the Paper Jam message on the LCD, immediately turn off your printer.
  • Unplug the power cord of your printer from the wall outlet.
  • Wait a few minutes to let the printer cool down.
  • Pull the paper tray out of your printer.
  • Pull the two green levers inside the printer to release the jammed paper.
  • Next, open the scanner unit and pull out any jammed paper inside the printer.
  • Make sure not to damage the internal parts of the printer while removing the jammed paper.
  • After ensuring that you have cleared all the jammed paper, restart your printer.

How to avoid the Paper Jam errors in the future:

  • To avoid the error message Paper Jam, use printer-supported media./
  • Always fan the paper before loading it into the tray./
  • Make sure not to adjust the paper stack tightly with the paper guides./
  • Remember not to load the paper more than the specified limit./

Brother MFC J885DW Scanner Not Working

When you aren’t able to scan on your Brother MFC J885DW printer, follow these troubleshooting steps.

  • First, check if the original document is placed correctly on the scanner glass.
  • Next, check if the connection between your printer and computer is stable.
  • If you have connected your printer and computer over a wireless network, open the Scanner Properties window on your computer.
  • Click the Network Setting tab and select the Specify your machine by address option.
  • Input your printer’s IP address in the IP Address field.
  • Click OK and try to scan your document again.
  • Check if the problem is resolved.
  • If the Brother MFC J885DW Troubleshooting problem persists, open Control Panel.
  • Click on View scanners and cameras.
  • Check if your scanner icon exists. If not, download the latest scanner driver from the official Brother site and install it on your computer.

Brother MFC J885DW Printing Blank Pages

  • If your Brother MFC J885DW printer is printing blank pages, check the print quality.
  • If your print quality is poor, go to your printer’s control panel and tap the Ink button.
  • Select the Print Head Cleaning option.
  • Alternatively, press Settings –> Maintenance –> Print Head Cleaning.
  • Next, choose any one of the following options.
  • Black only
  • Color only
  • All
  • Choose Normal, Strong, or Strongest.
  • Finally, press the Start button to clean the print head.
  • This should fix printing blank pages.
  • If the Brother MFC J885DW Troubleshooting problem remains unsolved, replace the ink cartridges.