Brother MFC J6930DW Printer Troubleshooting

BROTHER MFC J6930DW TROUBLESHOOTING

If you face any challenges with your Brother MFC J6930DW printer, you need not worry at all. There is always a solution to all the problems. When you locate the exact problem, you can quickly sort it out by trying out the proper troubleshooting method. The following Brother MFC J6930DW Troubleshooting steps that can help you to some extent in resolving your issue.

Brother MFC J6930DW Printer Not Connected

If you have connected your printer and the computer using a USB cable, check whether the connection is firm enough on both ends. Disconnect the cable and reconnect it again. You can also try connecting the printer and computer using a different USB cable. At times, the USB port itself may turn out to be a significant issue, so you can also try to connect the USB cable to a different USB port.
Check whether your Brother printer is showing any error on its LCD screen. If you see any such error, sort it out first and then check whether you can connect your printer.
In case you have connected your printer and computer over a network, make sure that you have entered the correct credentials of your router. You should also check whether you have connected your printer to the same wireless network to which your computer is connected.
Power-cycle your printer. Turn off your printer and let it be idle for a minute. Then, turn on your printer and check whether you can connect your printer and computer now.
Try restarting your computer and then check whether you have resolved the issue now.
Uninstall your existing printer driver and reinstall an updated one. You can download the printer driver from the official support page of Brother. Updating the driver can help you sort out most of the significant Brother MFC J6930DW Troubleshooting issues.

Brother MFC J6930DW Printer Offline

If you cannot see your Brother MFC J6930DW printer online, you need to check the fundamentals first. Check whether your printer is turned on and is not in sleep mode.
Check whether any error codes are displaying on the printer's LCD screen. If you find any error code, sort it out and then check whether your printer appears online.
On your computer, click Start and go to the Printers & Scanners section. From the list of printers, right-click on your printer and check whether the boxes next to Use Printer Offline and Pause printing are selected. If selected, turn them off by deselecting the checkboxes.
Right-click on the Brother MFC J6930DW printer and choose Set as Default.
Try fixing the issue by clearing the documents from the printer queue.
On your computer, click Start and click on Settings. Select Devices followed by the Printers & Scanners. Right-click on your printer and select the Open Queue option. Click on the Cancel option to cancel all the documents in the queue.
Restart your printer. Turn off your Brother printer and unplug it from the electrical socket. Let it be undisturbed for 30 seconds. Then, connect your printer to the electrical socket and turn it on.
Restart your computer and then check whether the problem is solved.
Update your printer driver. You can download the latest version from the official website of Brother. On your computer, launch your browser and visit the official support page of Brother. Enter your printer model- Brother MFC J6930DW and download an appropriate printer driver recommended for your OS. Updating the printer driver can help you fix most of the significant issues.

Brother MFC J6930DW Not Connect to Wi-Fi

If you cannot connect your printer to Wi-Fi, disable the Firewall and antivirus software on your computer temporarily.

In case you are attempting to connect your printer through the Wi-Fi setup wizard, make sure that you have entered the correct SSID and password in the appropriate fields. If you have kept your router and the printer at a longer distance, your printer may not be able to connect to your router's network. Get them closer and check whether you can connect your printer to Wi-Fi.

Uninstall the existing printer driver and reinstall an updated one. You can download the printer driver from the official support page of Brother. Updating the driver can help you sort out most of the significant problems.

Power-cycle your printer. Turn off your Brother printer and unplug the power cord from the printer. Let the printer be undisturbed for around a minute. Now, reinsert the power cable and turn on the printer. Now, check whether you can connect your printer to the Wi-Fi connection.

Brother MFC J6930DW Not Printing

If you cannot print from your Brother MFC J6930DW printer, you need to check the basics first.
If you have connected your Brother printer and the computer using a USB cable, check whether the connection is firm enough on both ends. Try connecting your computer and printer using a different USB cable via a different USB port.
An outdated driver can result in significant problems. So, update the printer driver and check whether your printer can print now. You can download the updated printer driver from the official support page of Brother.
Check whether your printer is online. On your computer, click Start and go Devices and Printers. Next, right-click on your Brother printer and select See what's printing. Confirm that the checkboxes next to Use Printer Offline and Pause Printing are not selected. If they are enabled, deselect them and check whether your printer can print now.
When the print jobs are piled up, your printer fails to respond to the new jobs. So, cancel the print jobs from the queue. On your computer, go to the Devices and Printers section. Right-click on your printer, select See what's printing and choose the Cancel all Documents option. Now, check whether your printer can print.
Try power-cycling your printer. Turn off your printer and let it be undisturbed for a while. Then, turn on your printer and check whether your printer can print now. A simple power cycle can help resolve most of the Brother MFC J6930DW Troubleshooting issues.

Brother MFC J6930DW Paper Jam

If the LCD screen of your printer shows error messages related to paper jam, you need to remove all of the jammed paper from the area displayed on the printer's LCD screen.
If the paper is jammed in the front of the printer, unplug it from the electrical socket. If you have loaded paper in the MP tray, remove them, and pull out the front tray entirely from the printer.
If the paper is jammed inside the paper tray, remove the paper tray completely from the printer and carefully remove the jammed paper. Next, load a stack of fanned and aligned paper into the paper tray. Ensure that you have not loaded the paper beyond the symbol similar to three inverted triangles. Now, re-insert the paper tray into the printer and check whether you can print now.
If the paper is jammed inside the output paper tray, raise the scanner and take out the jammed paper in and around the area. Then, close the scanner unit and then check whether the problem is resolved.
In case the paper is jammed inside the printer, you will be informed by the printer control panel with the message that says "jam inside the machine."
If you find that error code, turn on your printer and let it be idle for around ten minutes.
When you find that the internal parts are completely cooled, open the printer's top cover and remove the toner cartridge and the drum unit assembly.
Next, take out the jammed paper carefully from the inside of the printer. Then, reinsert the drum unit and toner cartridge assembly into its holder.
You can now close the top cover of the printer.
In this manner, you can fix the problem related to paper jams. If you want to prevent paper jams, always load the paper after fanning and aligning the sheets neatly. Do not exceed the indicated limit. Make sure not to load any damp or curled paper into the paper tray.

Brother MFC J6930DW Scanner Not Working

If your scanner is not working, try the troubleshooting methods mentioned below.
Open the scanner cover and if you find any paper scrap or a foreign object inside, take it out first.
Confirm that the scanner unit is closed. You can lift the scanner unit and close it properly.
Check whether the paper is jammed inside the scanner unit. Raise the scanner unit and take the jammed paper if you find any.
Check whether your Brother printer is available online.
Update the printer driver. Download the latest version of the printer driver recommended for your printer model and OS from the official website of Brother.
At times, a firewall can prevent the printer driver, so disable the firewall temporarily and then check whether your scanner is working.

Brother MFC J6930DW Printing Blank Pages

If your printer prints blank pages, check the ink level in the cartridges in the first place.
Clean the print head and then check whether the printer can print now.
Check the environment of the printer; low humidity and low temperature can cause this problem.
Ensure that you are using genuine Brother ink cartridges.
Uninstall and reinstall the printer driver. You can also try updating the printer driver; you can download the latest version of the printer driver from the official support page of Brother.
If nothing works, power-cycle your printer. Turn off your printer and unplug the cable. Let it be undisturbed for a minute. Then, re-plug the cable and turn on the printer. Now, check whether your printer can print correctly without any blank pages.
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Brother MFC J6930DW Troubleshooting - Simple Steps