Brother MFC J497DW Setup


Brother MFC J497DW Installation

Perform the following steps to install the Brother MFC j497dw.

  • First, unpack the Brother MFC j497dw printer and check if the necessary attachments such as the Quick setup guide, reference manual, phone cable, power cable, and ink cartridges are provided with the printer.
  • Now, remove the styrofoam on either side of the printer and also remove the plastic cover on the Brother MFC j497dw printer.
  • Check whether you have removed all the cardboards and tapes inside the Brother MFC j497dw printer.
  • Connect one end of the power cable to the Brother MFC j497 printer and the other end to the electrical socket.
  • Turn on the Brother MFC j497dw printer by pressing the power button.
  • The Brother MFC j497dw printer LCD screen will prompt you to install the ink cartridges.
  • Access the ink cartridge door and remove the orange protective part to install the ink cartridges.
  • Next, unpack the ink cartridges and remove the elastic tapes on it.
  • Now, insert the ink cartridge and make sure that the ink cartridge color matches with the ink slot color.
  • Close the ink cartridge cover.
  • Now, the Brother MFC j497dw will detect the installed ink cartridges.
  • Next, fan a stack of paper and load them into the input tray of the Brother MFC j497 printer.
  • Adjust the width guides and make sure not to load papers above the maximum height.
  • Now, press Start to print the quality check sheet.
  • Check the print quality and follow the prompts.
  • Next, connect the Brother MFC j497 printer to a computer.
  • Make sure that the printer and the computer are connected to the same network.
  • Next, launch the manufacturer site and download the Driver and Software for the Brother MFC j497 printer. 
  • Save the downloaded driver file in a secure location.
  • Double-click the downloaded file and run it to install the updated driver.

Brother MFC j497dw Driver

Perform the steps given below to download and install the Brother MFC j497 printer.

  • First, open a new web browser and go to the manufacturer’s site.
  • On the main screen, enter the model number, that is, MFC j497dw in the search field and click Search.
  • Now, choose the Full Driver and Software package.
  • On the next screen, select your OS family from the first drop-down menu.
  • Select your OS version from the second drop-down menu and click OK.
  • Read the End User Agreement and click I Agree EULA ad Download.
  • Now, choose a language and then click Download.
  • Choose a location to save the driver file and click Save.
  • Right-click the downloaded file and select Run.
  • Next, examine the License agreement and click Agree.
  • The driver file has been successfully installed.

Brother MFC j497dw Manual

The Brother MFC j497dw printer manual can be downloaded from the manufacturer site. Go to the manufacturer site and enter the model number of the Brother printer. Select the language in which you want the manual to be downloaded and click Download. This manual will help with the setting up, scanning, copying, printing. 

Brother MFC j497dw Ink

The brother MFC j497dw printer must be loaded with genuine ink cartridges. If the Brother printer is not loaded with original ink cartridges, the issues such as not printing color or black ink may occur, and the printer can print smudged pages. Replace the ink cartridges once they are empty and make sure to replace the problematic ink cartridges.

How to Change Ink on Brother MFC J497DW

  • When the ink cartridge is low or needs to be replaced on the Brother MFC J497DW LCD panel, follow the procedure below to replace it.
  • Purchase a genuine ink cartridge instead of a third-party cartridge from the retail store.
  • Open the Brother MFC J497DW cartridge door.
  • Remove the cartridge from the slot by pushing the lock release lever.
  • Unwrap the purchased new genuine Brother ink cartridge.
  • Pull the lock release lever to insert the new ink cartridge.
  • Before installing the ink cartridge, shake it once to spread the ink.
  • Close the Brother MFC J497DW cartridge cover, and your printer starts to reset the ink dot counter.

Brother MFC J497DW Scan

  • Press the Scan button on the Brother MFC J497DW front panel after you have placed the document that you need to scan.
  • Use the up or down arrow keys to make a settings selection.
  • Select ‘to PC’ OK to Image OK.
  • After choosing the name of a computer, press the OK button.
  • Select Scan Settings Set at Device.
  • Fill the necessary scan settings like scan type, resolution, file type, document size, brightness, and contrast.
  • On the Brother MFC J497DW control panel, press the Black Start or Color Start option.

Brother MFC J497DW Fax Setup

  • Connect a phone cord to the Brother MFC J497DW printer and the phone jack.
  • Use another phone cord to connect a telephone answering device to the EXT port on the Brother MFC J497DW printer.
  • Establish a connection between the Brother MFC J497DW printer and the power source using a power cord.
  • Power on your Brother MFC J497DW printer by pressing the Power button on the printer front panel.
  • Select the Mode option and select Manual, Fax, Fax/Tel, or TAD.
  • To display the station ID settings on the printer display panel, press Menu + 1 + 3 buttons.

Brother mfc J497DW Wireless Setup

  • Find the Settings button on the Brother MFC J497DW front panel and then press it.
  • Use up or down arrow button to select the Network option.
  • Select OK WLAN OK WPS OK.
  • When you get the Enable WLAN? message on the LCD, press the right arrow key.
  • Now, you have to press the WPS button on the wireless router and hold it.
  • Press the right arrow key on the Brother MFC J497DW printer.
  • Once you have finished the wireless setup, you can install the software of the Brother MFC J497DW printer driver on your computer.

Brother MFC J497DW Troubleshooting


When you face any issue with the printer, carry out the appropriate troubleshooting steps. You can find the common troubleshooting procedure in the printer’s user guide. These troubleshooting instructions are easy to perform. To know more about how to fix the Brother MFC J497DW printer issues, follow the guided instructions given below.

Brother MFC J497DW Won't Print

  • First, check if the Brother MFC J497DW printer is turned On.
  • If your Brother printer is in the sleep mode, then press the  Power  button, and wait for the printer to turn On.
  • Check if any error code is displayed on the Brother MFC J497DW printer.
  • If yes, try to identify the error message displayed on the printer screen and perform the required troubleshooting instructions to fix it.
  • Check if your Brother MFC J497DW printer is set as the default printer on your computer.

Windows 10:

  • Launch the Brother MFC J497DW printer driver after installing it on your computer.
  • Open the Printing window on your computer after choosing your Brother MFC J497DW printer.
  • Load some recommended media type like photo paper in the paper tray of the Brother MFC J497DW printer.
  • Make sure to select the loaded paper type from the Media Type drop-down list.
  • Select the paper size from the Paper Size drop-down menu.
  • Checkmark the box next to the Borderless option and also mention the number of copies in the appropriate field.
  • Set the color mode as Natural and the orientation as either Portrait or Landscape.
  • Select the OK button after specifying the other print settings as per requirement.
  • Now, your Brother MFC J497DW printer starts to perform the printing function.

Brother MFC J497DW Printing Blank Pages

To resolve the Brother MFC J497DW printer printing blank pages issue, read and proceed with the instructions given below.

  • First, check if your Brother printer is able to perform the print operation.
  • Place a sample document on the scanner glass or in the ADF of the printer.
  • Press the Print button.
  • If your Brother printer prints the document partially or completely blank, then there is some issue with the printer hardware.
  • Contact the Brother manufacturer’s to fix this issue.
  • If the printer delivers a clear copy, then the problem is with the print settings.
  • Check if the printer settings are set correctly on your system.
  • To adjust the Brother MFC J497DW printer driver settings, follow the guided instructions given below.
  • Go to the Brother printer folder and right-click on it.
  • Choose the Properties option from the menu list.
  • Navigate to the Advanced tab and click the Print Processor button.
  • Choose the WINPRINT option in the print processor section and RAW in the Default Data Type field.
  • After adjusting the print settings, click the OK button followed by Apply.
  • Now, try a test print by clicking the PRINT TEST PAGE button in the General tab.
  • If your Brother printer prints the test page successfully, then it means the issue is resolved.
  • If not, uninstall & reinstall the Brother printer driver on your computer.
  • Click the Call button available on this screen to contact our printer technical experts if the issue doe not resolve even after performing the troubleshooting instructions given above.

Brother MFC J497DW Paper Jam

If you encounter a paper jam on the Brother MFC J497DW printer, follow these steps to resolve it. Take care not to touch the plastic strip that is found along the width of the machine's interior. Doing so can cause damage to the Brother printer.

  • Power off the Brother MFC J497DW printer and detach the power cable from the rear Power port.
  • Take the paper tray 1 out of the Brother machine. There are two levers in the paper tray 1 slot on either side.
  • Push the one on the left towards the left and the one on the right towards the right at the same time.
  • This releases the jammed paper from the paper tray 1 slot. 
  • Hold the plastic tabs on the left and right side of the Brother printer and lift the scanner cover until it locks into a place.
  • Grasp the jammed paper carefully with both hands and remove it from the machine.
  • If you see an inside/front error message, follow these steps. With the scanner cover still open, slide the printhead to the left and right. This will reveal paper jams under the printhead. Use your two hands to remove the jammed paper from under the printhead. (To move the printhead, grab the printhead at the two concave triangle marks on its top.) Close the scanner cover.
  • Go to the Brother MFC J497DW printer's rear side and locate the jam clear cover levers. Use two fingers to push the two levers towards each other in a pinching motion. This releases the jam clear cover.
  • Lower the jam clear cover and then remove the jammed paper from the jam clear area. Close the Brother machine's rear cover and ensure that it is closed correctly.
  • Reattach the Brother MFC J497DW printer's paper tray and extend the paper support & support flap. Attach the Brother machine's power cable and turn the printer on.
  • If there is a paper jam message, try opening and closing the scanner cover. Performing these steps should clear the paper jam error. If the error persists, contact our tech support team.

Brother MFC J497DW Offline

If you face the offline printer issue when using the Brother MFC J497DW printer, follow these steps to resolve it.

  • Check whether the Brother MFC J497DW printer is powered on. If its LCD is blank, tap a button to wake the machine. Connect the machine to another power port if the LCD remains blank. You can also try replacing the Brother machine's power cable.
  • If the Brother MFC J497DW machine is powered on, but there is an error message on the LCD, perform the corrective steps by referring to the Brother machine's user manual.
  • Check the USB/Ethernet cable which you have used to connect the Brother MFC machine and the computer. Test these cables with other devices to rule out the faulty cable issue. If the Ethernet/USB cable is faulty, replace it.
  • Consider detaching the USB cable from the USB hub and connecting it directly to the printer/computer.
  • Check whether Brother MFC J497DW is set as your computer's default printer. Go to Start Devices and Printers right-click Brother MFC J497DW click Set as default printer.
  • On a Mac computer, open the Apple menu System Preferences Print & Scan choose Brother MFC J497DW Look at the 'Kind' section. It should read CUPS. If it reads Airprint, you need to add the CUPS driver by clicking the + button on the left side of the screen click Default at the top choose Brother MFC J497DW select Brother MFC J497DW CUPS from the Use drop-down list click Add.