If you are trying to connect your Brother printer through the Wi-Fi setup wizard, ensure that you have entered the correct SSID and password in the appropriate fields. If you have kept your router and the printer at a longer distance, your printer may not be able to connect to your router's network. Get them closer and check whether you can connect your printer to Wi-Fi to fix Brother HL L2390DW Troubleshooting error.
Uninstall your printer driver and reinstall it. Then, check whether your printer can connect to Wi-Fi.
Update the printer driver. Download the appropriate driver recommended for your OS from the official support page of Brother. Then, install the downloaded driver on your computer by following the on-screen instructions.
Power cycle your printer. Turn off your Brother HL L2390DW printer and unplug the power cord from it. Let the printer be undisturbed for around a minute. Then, reinsert the power cable and turn on the printer. Now, check whether you can connect your printer to the Wi-Fi network.
Brother HL L2390DW Paper Jam
Paper jams are very common with printers, and they can occur anywhere inside the printer. When there is a paper jam issue with your printer, it will be indicated on the printer control panel. Spot the area inside the printer and take off the jammed paper carefully.
When there is a paper jam in the paper tray, pull out the paper tray from the printer and take out the jammed paper. Load a stack of fanned and aligned paper into the paper tray and insert the tray into your printer. Always make sure not to load paper more than the indicated limit.
If there is a paper jam in the output paper tray, open the scanner unit and remove the jammed paper. Then, lower the scanner unit and check whether the error code has disappeared.
If there is a paper jam in the rear section of the printer, turn off your printer and let the internal parts cool down. Then, open the printer's back cover and release the fuser cover by pulling the right and left blue tabs. Take out the jammed paper using both hands. Finally, close the fuser cover and the printer's rear cover.
Brother HL L2390DW Not Printing
Check whether your Brother HL L2390DW printer is in power-off mode. If it shows you any error messages like paper jam or toner empty, fix the Brother HL L2390DW Troubleshooting error first.
An outdated driver can cause more significant issues. So, update the printer driver and check whether your printer can print now. You can download the updated printer driver from the official support page of Brother.
Make sure that you have set your Brother printer as the default one. If not, the print jobs you send from your computer will be received by a different printer. Also, ensure that the Use Printer Offline and Pause Printing options are disabled. In that case, go to Devices and Printers. Right-click on your Brother printer and select See what's printing. Make sure that you haven't enabled Use Printer Offline and Pause Printing. If they are enabled, disable the options and check whether your printer can print now.
When the print jobs pile up, your printer fails to respond to the new jobs. So, cancel the print jobs from the queue. On your computer, go to the Devices and Printers section.
Right-click on your Brother printer and select See what's printing. Then, go to the Printer tab and choose the Cancel All Documents option. Check whether your printer can print now.
Power cycle your printer. Turn off your printer and let it be undisturbed for a while.
Then, turn on your printer and check whether your printer can print now. A simple power cycle can help you resolve most of the significant issues.
Brother HL L2390DW Scanner Not Working
If the scanner of your Brother HL L2390DW printer is not working, you need to check whether it is turned on.
On your computer, navigate to the Devices and Printers section. Right-click on your Brother printer and choose the Printer properties option. When the printer properties window appears, click on the Print Test Page button. If you cannot print the test page, it signifies that the Brother printer is not available to print.
Click Start on your computer and type Scan in the search field. Click on the View scanners and cameras option. If you cannot locate the scanner icon for your Brother printer, you need to install a new scanner driver.
Uninstall the printer drivers and reinstall them. Then, check whether you have resolved the issue. At times, firewall settings may block the network connection. So, change the firewall and security settings to allow network connection.
Brother HL L2390DW Printing Blank Pages
If your printer prints blank pages, the problem might be with the toner cartridge, drum unit, or printer driver. You can fix the Brother HL L2390DW Troubleshooting issue by trying out the troubleshooting methods mentioned below.
Check the environment of the printer; low humidity and low temperature can cause this problem.
Open the printer's back cover and check whether the two green levers are in the upward position. If not, pull up the levers until they fit in their positions.
Check the toner cartridge. If it is empty, your printer cannot print anything. Replace the toner cartridge and check whether your printer can print now.
Wipe the corona wire inside the drum unit with a lint-free cloth. If it doesn't work, replace the drum unit with a new one to fix Brother HL L2390DW Troubleshooting issue.
