Brother HL L2360DW Troubleshooting

Brother HL L2360DW Troubleshooting methods for your Brother HL-L2360DW is given here in detail. You can make use of the instructions specified in this site to resolve issues that occur with your Brother printer.

Brother HL L2360DW Paper Jam

There are four places in the Brother HL-L2360DW printer where the paper jam may have occurred.


  • The initial step of the Brother HL L2360DW troubleshooting procedure is to pull open the paper tray out of the Brother printer.
  • Remove the jammed paper from the tray carefully. Load fresh papers and adjust the paper guides accordingly.
  • Insert the paper tray in the Brother printer and take a test print.


  • Pull-open the front door. Uninstall the toner cartridges and the drum unit assembly from the printer.
  • The proceeding step is to open the back cover. Remove the fuser cover by pulling the blue tabs present on either side towards you.
  • Carefully, pull the paper that is stuck there and close the fuser cover.
  • Next, close the back cover and place the toner cartridge in the respective positions.


  • Initially, take the input tray from your printer and clear the paper jam that has occurred there.
  • Next, pull open the front cover of the Brother HL-L2360DW printer.
  • Remove the toner cartridge and check if there is any paper jam. Discard it and position the cartridge in the printer.
  • lose the front cover of your Brother printer.


  • You have to remove the input and the 2-sided trays from the Brother printer.
  • Remove the paper from the jammed area and make sure you do not tear it.
  • Discarding small pieces will become difficult. Insert the 2-sided paper tray and paper tray into the Brother printer.

Brother HL L2360DW Paper Feed

  • Check if the paper you have loaded is wrinkled or damaged. If so, then take the paper out and align them. Place it in the input tray again and try printing.
  • Enable the Reduce Paper Curl Mode in the printer driver to resolve this Brother HL L2360DW troubleshooting issue.
  • Check if you have loaded the paper correctly. Re-insert them if needed. Also, check if you have overloaded the input tray with papers.
  • The next step is to examine if you have set the correct paper type and quality before printing the documents.
  • heck for paper jam in the printer and clear if any. Take a test print.
Brother HL L2360DW troubleshooting

Brother HL L2360DW Offline

  • First, you have to check if your Brother HL-L2360DW printer is turned on and connected to a proper power source.
  • Take a look at your LCD for any error messages that are displayed on the control panel’s screen.
  • Go to the Control Panel and check if your printer is added to the list. Select your printer from the list and right-click on it.
  • Choose the Set as Default Printer option. Navigate to the Printer menu and select the Cancel All Documents option to delete all the print jobs.
  • From the Printer tab, choose the Open As Administrator option and place the cursor near your printer.
  • A small message will appear stating the status of your Brother printer. If it is displayed as Offline, then select your Brother printer and tap the See What’s Printing option.
  • Click on the Printer and untick the Use Printer Offline option. If that option is not highlighted, then log in as the Administrator.
  • If you have connected via a wireless network, then check if the printer is associated correctly. Reconnect them if needed.
  • In case of a USB connection, verify if the USB cord is connected firmly to the computer and the Brother printer.
  • Try printing from any other application if your current application is not working.
  • Restart your printer and computer if the Brother HL L2360DW troubleshooting issue persists.

Brother HL L2360DW Not Printing

If the Brother HL L2360DW printer does not print, you can try the steps given below to resolve the printer issues and resume printing.

  • If the Brother printer does not print documents after you send a print job, perform these steps. Check whether the correct Brother printer has been installed on your computer. To do this, go to the Devices & Printers section and look for the Brother HL L2360DW printer. Right-click it and click See what’s printing. Choose Printer and make sure there isn’t a tick mark beside Use Printer Offline. If there is, click on the option to untick it. Save the setting.
  • To clear the print job that has been sent to the Brother printer, press and hold the Go button for 2 seconds. Resend your print job to the Brother printer.
  • If the Brother printer does not feed paper to be printed, check the paper input tray. Remove the paper sheets, turn them over, and place them in the paper tray. Try reducing the number of sheets as well.

Brother HL L2360DW Printer Not Connected

If the Brother HL L2360 DW printer is not connected but shows error messages, you can view these guidelines to fix the issues.

  • The Cannot connect a device is already connected message is displayed when more than one mobile device is connected to the Wi-Fi SSID with Brother printer as the group owner. The fix for this Brother HL L2360DW troubleshooting issue is to disconnect the mobile devices from the Brother printer. Then, configure the Wi-Fi settings again and print the network configuration settings on the Brother HL L2360 DW printer. Finally, connect your mobile device to the Brother printer.
  • The Brother printer displays the ‘Connection Failed’ message when your mobile device and the printer are not within the internet connection range. To solve this connection issue, move your mobile device to an area that is within the internet connection range and make sure there are no obstructions to the internet connection.
  • If there is a ‘No Device’ error message displayed on the Brother printer. This means that your Brother printer cannot find the mobile device when you configure the Wi-Fi Direct network. To correct this issue, check whether the mobile device and the Brother printer support Wi-Fi Direct. Ensure that you’ve entered the correct password in Wi-Fi Direct. Keep the mobile device & Brother printer in an area without radio-interference.

Brother HL L2360DW Print Quality Issues

If your Brother HL L2360 DW printer prints documents but there are noticeable issues with the prints, follow these guidelines to solve them.

  • Faint letters on the printed documents is a sign of toner life expiry. To resolve this error, replace the toner cartridge. Turn the Toner Save mode off on the printer driver. Go to the Brother printer’s Settings menu and disable the Toner Save mode. Remove dust or debris from the drum unit and clean its corona wire. In some cases, a drum unit replacement may be required.
  • If you see a gray background on the printed document, it suggests that the printer has been subjected to harsh working conditions such as high humidity and temperature. Consider replacing the drum unit and toner cartridge as well.
  • If the printed document is entirely black, it could mean that the drum unit is damaged or the corona wire is unclean. Remove any foreign particles from the corona wire by moving the green tab left and right. If this doesn’t solve the Brother HL L2360DW troubleshooting issue, replace the drum unit.
Brother HL L2360DW Printer Issues