BROTHER DCP 7065DN TROUBLESHOOTING STEPS

Brother DCP 7065DN Troubleshooting

BROTHER DCP 7065DN PRINTER NOT CONNECTED

The most common reason behind the Brother DCP 7065DN printer not connected issue is the communication problem/error. This Brother DCP 7065DN Troubleshooting problem can occur if there is a wrong configuration with the printer driver. The best way to resolve the Brother DCP 7065DN printer not connecting issue is to uninstall and reinstall the printer driver.

Like any other printer, the Brother DCP 7065DN printer also has its fair share of issues. In this article, we’ve explained some of the problems you might face when you operate this printer. The solutions to fix these issues are also provided.

UNINSTALL THE DRIVER:

  • Open the Settings window (Windows + I).
  • Click the Apps option.
  • A new window will now be opened with all the apps.
  • Select the Brother DCP 7065N printer driver and click the Uninstall button.

DOWNLOAD THE DRIVER:

  • Open the support page for the Brother DCP 7065DN printer.
  • Click the Downloads tab.
  • Select the Windows radio button from the Select OS Family section.
  • Select the version of Windows from the Select OS Version section. Click the OK button.
  • Scroll down the page and click the Agree to the EULA and Download button.
  • The driver will be downloaded.
  • Follow the commands on the screen and complete the installation.
  • When the connection screen appears, connect the USB cable between the Brother DCP 7065DN Setup and the computer.

BROTHER DCP 7065DN PRINTER OFFLINE

The printer going offline problem is quite common. There are different methods to solve this Brother DCP 7065DN Troubleshooting issue. Here, we have mentioned the best and the easiest method.

FIX 1: DISABLE THE USE PRINTER OFFLINE OPTION (Windows users)

  • Open the Control Panel window.
  • Select the Devices and Printers option.
  • Select the Brother printer.
  • Do a right-click and select the See what's printing option.
  • Click the Printer tab.
  • If the Use Printer Offline option is selected, deselect it.

FIX 2: CONFIGURE PRINTER PROPERTIES

  • Click the Windows icon.
  • Select the Control Panel option.
  • The Control Panel window will now open.
  • Select the Devices and Printers option.
  • Select the Brother printer from the list of printers.
  • Perform a right-click on the printer.
  • Click the Printer properties option.
  • The printer properties window will open.
  • Click the Ports tab and click the Configure Port button at the bottom-right corner.
  • Tick the checkbox to uncheck SNMP Status Enabled (if ticked).
  • Click the OK button to save all the changes.

FIX 3: RESTART PRINT SPOOLER

  • Open the Run command (Windows key + R).
  • Type services.msc in the Run Open: field.
  • Press the Enter button.
  • The Windows Services window will now open.
  • Locate the Print Spooler service.
  • Do a right-click and select the Restart option.
Brother DCP 7065DN Troubleshooting Offline

BROTHER DCP 7065DN NOT CONNECT TO WIFI

Unfortunately, the Brother DCP 7065DN printer does not support the wireless feature. So, there is no chance that the printer can be connected to Wi-Fi.

BROTHER DCP 7065DN NOT PRINTING

If the Brother DCP 7065DN printer is not printing, there are some Brother DCP 7065DN Troubleshooting methods to resolve the issue.

FIX 1: RESET THE PRINTER

Resetting the printer should be the final resort to make sure that the Brother printer is printing properly.

  • Make sure that your Brother printer is turned on.
  • Now, remove the power cord from the power source.
  • Wait for 5-10 minutes and let the printer cool down for a while.
  • Once the time is up, connect the power cord back to the printer and the power source.
  • Wait for the Brother printer to turn on automatically. If not, press the Power button.
  • Now, check whether your printer is able to print properly.

FIX 2: RUN THE WINDOWS TROUBLESHOOTER

  • The not printing error indicates that the Brother DCP 7065DN Driver may be configured in the wrong port.
  • Open the Run command (Windows + R).
  • In the box that opens, type control.exe /name Microsoft.
  • Select Troubleshooting and press the OK button.
  • Click the Brother printer and select the troubleshooter option.
  • The troubleshooter will detect the Brother DCP 7065DN Troubleshooting problem.
  • The troubleshooter window will ask you to follow the repair strategy.
  • Click the Apply button to fix the option and check to see if the problem is resolved.

BROTHER DCP 7065DN PAPER JAM

Paper jam is one of the most commonly occurring issues with the Brother DCP 7065DN printer. When it comes to this particular printer, paper jams can occur in several places.

JAM IN THE STANDARD PAPER TRAY:

  • Remove the paper tray from the Brother printer completely.
  • Look inside the tray slot and locate and gently remove the jammed paper present inside.
  • Make sure that the paper in the paper tray does not exceed the tray limit.
  • Arrange the stack properly and then place the paper tray back inside the printer.

JAM AT THE BACK OF THE PRINTER:

  • With the Brother printer turned on, open the front door and let the machine cool down.
  • Use the handle and remove the drum unit and the toner cartridge assembly from the inside of the printer.
  • Turn the printer to its rear side and pull down the back cover.
  • Pull down both the tabs (on the left and right) and release the fuser cover.
  • Using both hands, locate and remove the jammed paper without damaging it further.
  • Close the fuser cover & the back cover of the printer.
  • Close the front door of the printer.

JAM INSIDE THE MACHINE:

  • Ensure that the printer is turned on.
  • Open the front cover and let the printer cool down.
  • Remove the drum unit and the toner cartridge assembly. This action will release the jammed paper, if there are any.
  • Look inside the printer; remove the jammed paper carefully without damaging it further.
  • If there is any jammed paper inside the drum unit, push the green tab on the sides.
  • Clear the jammed paper inside the drum unit.

JAM IN THE DUPLEX TRAY:

  • If the printer encounters a paper jam in the duplex tray, the display will show the message Jam Duplex.
  • Leave the printer on and let it cool for 10 minutes.
  • Turn the printer to its rear side; remove the jammed paper if you see any coming out.
  • Remove the duplex tray and slowly remove the jammed paper present inside.
  • Place the duplex tray back into the printer.

BROTHER DCP 7065DN SCANNER NOT WORKING

  • Replace the toner cartridge if necessary.
  • Make sure that you have set the original document properly on the scanner glass.
  • Ensure that the printer is connected to the network or the computer.
  • If you want to clean the scanner glass, turn off the printer.
  • Open the document cover.
  • Have a lint-free cloth ready at hand and wipe the scanner glass in all directions evenly.
  • In the ADF unit, clean the white bar and the scanner glass strip with a cloth dabbed in water.

BROTHER DCP 7065DN PRINTING BLANK PAGES

  • Make sure that you have chosen the right set of print media for the document you are going to print.
  • If you are printing from the printer software and having the blank page issue, click the Skip Blank Page button.
  • Clean the drum unit, if necessary. Here are the simple steps.
  • Make sure that the Brother DCP 7065DN printer is turned on.
  • Open the back cover.
  • Open the manual feed slot from the front of the printer.
  • On your printer control panel, press the Clear and the Menu buttons at the same time.
  • The printer display will show the message Drum Cleaning.
  • Slide the manual feed paper guide sideways.
  • Place a sheet of paper inside and wait for the printer to reel in the paper.
  • The drum unit cleaning will begin.

That is all you need to know about the Brother DCP 7065DN Troubleshooting.